Knowledge Base and Help Center 

Order Status

International Order Status

How Can I Track The Status Of My Order
Please use the Track Order tool for the most up to date information and status of your order:
Can I Check Out As A Guest Instead Of Registering For An Account?
Yes, this is currently an option, however we would encourage you to create an account so that you can:
Can I Add, Remove, or Modify The Items In My Order?
We cannot edit the items in an order once the order has been placed. This allows us to keep processing time to an absolute minimum & get your order to you as quick as we can!
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Returns (RMA)
What Is The Return Policy For Sale Offers / Promotional Offers?
If you return an item bought as part of a bundle or with a promotional discount and you do not return everything. We will reimburse you for what you do return, minus the value of the discount or freebie.
How Do I Send In My Return To You?
The return process can be started on RunRocknRollStore.com using the links below. If you are creating a new return request, please use the "Request New Return" located on the "My Returns" page. If you have an account, use the Account link to login to your account. After logging in, click the RETURNS Tab to start your return. If you do not have an account, use the Guest link. Items that do not meet the requirements stated below will not receive an RMA number and are ineligible to return/exchange.
What If I Purchased My Item At A ROCK 'N' ROLL MARATHON Event?
For items purchased on site at an event, please check the following guidelines regarding return/exchanges:
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U.S. Shipping
What Qualifies For Free Shipping?
Free shipping for U.S. Orders, Over $100 applies to U.S. shipped orders with Subtotal of $100 USD or more.
When Will My Order Ship?
All standard orders have a 1 to 2 *Business day processing time *before they are shipped out, regardless of the shipping option chosen.
What If My Order Is Returned Due To Incorrect Shipping Information?
Orders that are returned to our warehouse due to incorrect shipping information cannot be re-delivered.
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International Orders
Who Is Globalshopex?
Globalshopex is a global ecommerce solution that provides a more cohesive experience for our international customers. Our international customers can enjoy being able to view & purchase the cost of their order in their own native currency. Globalshopex will also allow us to not only provide competitive shipping costs to our international customers, but also include the duties & taxes in their shipping charges.
How Do I Track My Globalshopex Order?
Orders placed that ship via Globalshopex will come with a separate order confirmation via Globalshopex. This order confirmation will includes all charges as well as any tracking information including the carrier of the package.
How Are Duties & Taxes Charged On International Orders?
Duty (or customs tariffs) is set by the destination country customs authorities & is determined based on a combination of the country of origin or manufacturing of the merchandise purchased, the classification of the merchandise in accordance with a harmonized system adopted & used by the countries Globalshopex supports, and the Value Added Tax (VAT) rates set by the destination country.
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Checkout & Payments
How Do I Use the Buy It Now Option?
The "Buy It Now" option is only available to be used for store account holder purchases. If you are not logged in or completing checkout as guest, you will not be able to use the "Buy It Now" option located on the product page.
Is My Account Information Private & Secure?
When you make a purchase through the Site, we may collect your credit card number or other payment account number, billing address (including zip code), and other information related to such purchase (collectively "Payment Information") from you.
How Do I Know My Transaction Is Secure?
Transactions are powered By Braintree
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Pricing & Promotions
Sale vs. Clearance
Sale items are items that have a limited time offering that can expire at any moment. We offer a one-time price adjustment if an item is marked down within 14 days of your order date. Often times, Sale items will have a limited inventory & only be offered while supplies last.
How Do Promotion Codes Work?
One promotion code per order may only be used. All promotion codes are available for a limited time, while supplies last and cannot be used once expired. These promotions are not redeemable for cash and are limited to one promotion per order, and in some cases promotions can only be redeemed once per person.
Are There Any Products That Are Excluded From Promotions?
The following products are excluded from discounts, coupon codes and promotional offers:
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Gift Cards
Currently the gift cards that are available on RunRockNRollStore.com are only valid for items sold on RunRockNRollStore.com.
Typographical Errors
In the event a product is listed with an incorrect price or with incorrect information due to typographical error or errors in pricing, quantities available or product information received from our suppliers, posted on our website, an affiliates website or a partner's website, We shall have the right to refuse or cancel any orders placed for product listed at the incorrect price or out-of-stock. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, We shall immediately issue a credit to your credit card account in the amount of the charge.
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What Is The Customer Service Contact Information?
For additional questions and support, our Customer Service department is available to assist using the contact information provided below:
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Password Reset
Please use the following link provided below to reset your password:
Creating An Account
We encourage you to create an account so that you can track your order and create returns easily.
Store Credit
Your store credit balance can be accessed once logged into your account.
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Active.com Purchases
How do I redeem my pre-paid Medal Engraving?
If you purchased Medal Engraving through our online store or with your race registration, please read ALL of the following:
How Do I Track My Active.com / Race Registration Merchandise Purchase
Once your order is submitted via Active.com and your recent race registration, a confirmation email will be provided with your order details.
In-Training Shirts & Tanks
The "In-Training" Shirt is offered through race registration only.
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ROCK ‘N’ ROLL MARATHON® is a registered trademark of World Triathlon Corporation