Help Center

 

General
How Can I Check The Status Of My Order?
The track order link in the top header. or From the homepage you will need to login to the account you created. Once logged in you will see your order status listed. You cannot check the status of an Order if you do not have an account or if the Order was not placed while logged into an account.
Can I Check Out As A Guest Instead Of Registering For An Account?
Yes, this is currently an option, however we would encourage you to create an account so that you can:
How Do I Send In My Return To You?
The return process can be started on RunRocknRollStore.com using the links below. If you have an account, use the Account link to login to your account. After logging in, click the RETURNS Tab to start your return. If you do not have an account, use the Guest link. Items that do not meet the requirements stated above will not receive an RMA number and are ineligible to return/exchange.
End of Year Inventory & Order Shipping Notification
Our warehouse will be conducting an end of year inventory from Jan 2, 2019 through Jan 4, 2019. During this time, orders will be held for shipping starting on January 7, 2019.
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Modifying An Order
Can I Add, Remove, or Modify The Items In My Order?
We cannot edit the items in an order once the order has been placed. This allows us to keep processing time to an absolute minimum & get your order to you as quick as we can!
Can I Cancel An Order?
We do not have the ability to cancel an order once an order is placed. If you would like to return eligible items in your order, please contact customer service to receive an RMA for the items eligible for a return.
HELP Rock 'n' Roll! I USED THE WRONG ADDRESS.
Stay calm. We are here to help. If you accidentally placed an order with the wrong name, zip-code, or address, be sure to contact customer service as soon as you can!
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Shipping
When Will My Order Ship?
All standard orders have a 1 to 2 *Business day processing time *before they are shipped out, regardless of the shipping option chosen.
Domestic Shipments (US)
Once a package has shipped, a tracking number will be emailed to the customer within 24 hours.
Can I Ship To United States Military Addresses (APO/FPO)?
Military addresses are shipped via the United States Postal Service & are not subject to the same international shipping standard. You can ship to military address same as you would ship to a normal US address.
What Qualifies For Free Shipping?
Free shipping applies to any order in which the Subtotal of the cart is $100 or more. The subtotal is the total cost of all items in the cart after promo codes have been applied & before tax.
What If My Order Is Returned Due To Incorrect Shipping Information?
Orders that are returned to our warehouse due to incorrect shipping information cannot be re-delivered. The order will automatically be refunded less any shipping costs.
Do You Ship To My Country?
We ship to the following countries: Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway*, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland*, Turkey, United Kingdom and United States. *additional import duties and taxes are the responsibility of the customer in Switzerland and Norway and Canary Islands or any countries not listed where they apply.
End of Year Inventory & Order Shipping Notification
Our warehouse will be conducting an end of year inventory from Jan 2, 2019 through Jan 4, 2019. During this time, orders will be held for shipping starting on January 7, 2019.
What If My Order Is Returned Due To Incorrect Shipping Information?
Orders that are returned to our warehouse due to incorrect shipping information cannot be re-delivered. Once such orders arrive at our warehouse, we issue a refund for the items returned. If you still would like to get the items, you will have to order them again. In the case the error was our mistake in putting the wrong shipping address onto the shipping label, we will re-deliver it to you without any additional shipping costs.
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International Orders
Who Is Globalshopex?
Globalshopex is a global ecommerce solution that will allow IRONMAN to provide a more cohesive experience for our international customers. Our international customers can enjoy being able to view & purchase the cost of their order in their own native currency. Globalshopex will also allow us to not only provide competitive shipping costs to our international customers, but also include the duties & taxes in their shipping charges.
Getting The Package To You
Globalshopex has relationships with the carriers you know & ones you’ve never heard so that our customers can have multiple options for delivery. Globalshopex will work with specific carriers in your country to make sure the package gets to you on time.
What Payment Options Do I Have With Globalshopex?
At the moment Globalshopex supports Visa, Master Card, Amex, Discover, Diners Club, PayPal, Money Gram, Western Union, Safety Pay, AliPay & Bank Transfer.
When Am I Charged For My Order?
Both Domestic & International orders will be billed at the time of shipping. International orders will be processed by Globalshopex in the currency chosen at checkout.
How Do I Track My Globalshopex Order?
Orders placed that ship via Globalshopex will come with a separate order confirmation via Globalshopex. This order confirmation will includes all charges as well as any tracking information including the carrier of the package.
Can I ship to United States military addresses (APO/FPO)?
Military addresses are shipped via the United States Postal Service & are not subject to the same international shipping standard. You can ship to military address same as you would ship to a normal US address.
How Much Does International Shipping Cost?
The international shipping cost will be calculated & guaranteed during the Globalshopex global checkout & is calculated based on the service level, the number of items purchased, the weight of the items, the destination country, & all applicable duties & taxes.
When Am I Charged?
Your credit card will be billed by Globalshopex at the time your parcel(s) leaves the United States.
How Do I Process A Return For ROCK 'N' ROLL MARATHON International Orders?
In order to process your Internation Return please contact our Customer Service department by phone at +1-(714)-581-5980 or email at orders@runrocknrollstore.com. We will be happy to provide you with a RMA number & the instructions for sending your package back to us.
End of Year Inventory & Order Shipping Notification
Our warehouse will be conducting an end of year inventory from Jan 2, 2019 through Jan 4, 2019. During this time, orders will be held for shipping starting on January 7, 2019.
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Returns
What Orders Are Qualified To Be Returned/Exchanged?
Your item may only be returned/exchanged under the following conditions (NO EXCEPTIONS):
What If My Order Is Returned Due To Incorrect Shipping Information?
Orders that are returned to our warehouse due to incorrect shipping information cannot be re-delivered. The order will automatically be refunded less any shipping costs.
What If I Purchased My Item At A ROCK 'N' ROLL MARATHON Event?
For items purchased on site at an event, please check the following guidelines regarding return/exchanges:
How Do I Send In My Return To Rock 'n' Roll Marathon?
All returns must receive an approved RMA number from our customer service department. You can contact customer service at 1-714-581-5980 or orders@runrocknrollstore.com. Items that do not meet the requirements stated above will not receive an RMA number and are ineligible to return/exchange. Once an RMA is provide, we will provided you with the details necessary to return the item to us.
How Do I Send In My Return To You?
The return process can be started on RunRocknRollStore.com using the links below. If you have an account, use the Account link to login to your account. After logging in, click the RETURNS Tab to start your return. If you do not have an account, use the Guest link. Items that do not meet the requirements stated above will not receive an RMA number and are ineligible to return/exchange.
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Checkout
Do I Have To Pay Sales Tax?
All orders being shipped to a state where there is an event will be charged state sales tax. The sales tax depends on the specific laws of the state to which the package is shipped.
I Am Having Trouble Ordering/I Am Getting A "Payment Bridge Error"?
For security reasons, our system must validate the Billing address you enter matches the address that is on file for the credit card or debit card account. Please double check the street address and zip code for the BILLING ADDRESS to make sure it is correct and the *same as the credit card account address. You may enter a different *Shipping address, but the *Billing address must match the address where your credit card statements are sent.
How Do I Know My Transaction Is Secure?
Transactions are powered by Verisign which ensures your transactions are protected.
Is My Account Information Private & Secure?
When you make a purchase through the Site, we may collect your credit card number or other payment account number, billing address (including zip code), and other information related to such purchase (collectively "Payment Information") from you.
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Discounts
Sale vs. Clearance
Sale items are items that have a limited time offering that can expire at any moment. Prior purchases are excluded from sale/promotional offers. Often times, Sale items will have a limited inventory & only be offered while supplies last.
How Do Promotion Codes Work?
One promotion code per order may only be used. All promotion codes are available for a limited time, while supplies last and cannot be used once expired. These promotions are not redeemable for cash and are limited to one promotion per order, and in some cases promotions can only be redeemed once per person.
Are There Any Products That Are Excluded From Promotions?
The following products are excluded from discounts, coupon codes and promotional offers:
What Is The Return Policy For Sale Offers / Promotional Offers?
If you return an item bought as part of a bundle or with a promotional discount and you do not return everything. We will reimburse you for what you do return, minus the value of the discount or freebie.
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Contact
Brands With A Limited Warranty
Some of our branded items come with a limited manufacturer's warranty. Any of these products can be serviced or replaced directly by the manufacturer. Our popular brands that contain limited warranties are listed below. If you have questions about which products have a warranty, feel free to contact our Customer Service department for more information about these products.
Typographical Errors
In the event a product is listed with an incorrect price or with incorrect information due to typographical error or errors in pricing, quantities available or product information received from our suppliers, posted on our website, an affiliates website or a partner's website, We shall have the right to refuse or cancel any orders placed for product listed at the incorrect price or out-of-stock. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, We shall immediately issue a credit to your credit card account in the amount of the charge.
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ROCK ‘N’ ROLL MARATHON® is a registered trademark of World Triathlon Corporation