How Do I Track My Active.com / Race Registration Merchandise Purchase

Once your order is submitted via Active.com and your recent race registration, a confirmation email will be provided with your order details. Once your order has been fulfilled and shipped, you will receive an email confirmation with your tracking information within 24 hours. 

If you have not received your purchase, please contact Customer Service with the following information:

  • Race Name and Year
  • Registration ID
  • Order Number
  • First and Last name used to complete registration
  • Email address used to complete registration
Your request will be answered within 3-5 business days. An answer will be provided with a link to your tracking information.
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